499et Privacy Policy – How We Handle Your Personal Data
Your privacy matters to us. This policy explains in plain terms what data 499et collects when you use the platform, how we use it, who we share it with, and what rights you have over your own information.
Introduction
499et operates the online casino and sports betting platform accessible at https://499et.app and is committed to protecting the privacy of all registered players and visitors. This Privacy Policy ("Policy") describes how 499et collects, processes, stores, shares and protects personal data in connection with your use of the platform and its services. This Policy forms part of the wider legal framework governing your use of 499et and should be read together with the 499et Terms and Conditions.
By registering an account on the 499et platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the 499et platform. We may update this Policy from time to time — the current version is always published at https://499et.app/privacy-policy with the effective date shown above.
What Data We Collect
499et collects the following categories of personal data in connection with account registration, platform use, and payment processing.
Name, date of birth, Bangladesh mobile number, and any government-issued ID submitted for KYC verification.
Deposit and withdrawal transaction records, mobile wallet identifiers (bKash, Nagad, Rocket account numbers), and transaction amounts in BDT.
Device type, operating system, browser type and version, screen resolution, IP address, and mobile network operator.
Games played, bets placed, bet amounts, session duration, login timestamps, and responsible gaming tool usage (deposit limits, self-exclusion events).
Session cookies, local storage tokens, referral source data, and performance analytics used to maintain platform security and stability.
Content of support emails sent to [email protected], support ticket records, and any voluntary feedback submitted through the platform.
499et does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric identifiers beyond what is necessary for mandatory age and identity verification. We collect only the minimum data required to operate the platform, process payments, meet legal obligations and maintain platform security.
How We Use Your Data
499et uses personal data collected from players for the following purposes only. We do not use your data for any purpose not described in this Policy without first obtaining your explicit consent.
To create and maintain your 499et account, verify your identity at registration and at withdrawal, authenticate your logins, and manage account settings including responsible gaming tools such as deposit limits and self-exclusion requests.
To process deposits from and withdrawals to approved Bangladesh mobile wallets and bank accounts (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank), to maintain accurate transaction records, and to investigate and resolve payment disputes or discrepancies.
To comply with applicable anti-money laundering obligations, age verification requirements, fraud detection and prevention obligations, and any other legal or regulatory obligations applicable to the operation of an online gaming platform serving Bangladesh residents. This includes retaining transaction and identity records for legally required retention periods.
To monitor account activity for signs of prohibited conduct including bot usage, multi-accounting, bonus abuse and money laundering. To protect the security and integrity of the platform, its games and all registered players. To investigate and respond to security incidents, suspected fraud, and chargebacks.
To respond to player queries, complaints and support requests submitted via email to [email protected]. To maintain records of support interactions for quality assurance purposes and to refer back to prior correspondence when resolving ongoing issues.
Legal Basis for Processing
499et processes personal data on the following legal bases: (a) Performance of a contract — processing necessary to provide you with the services you requested when registering an account and agreeing to the Terms and Conditions; (b) Legal obligation — processing required to comply with anti-money laundering laws, age verification requirements and other applicable legal obligations; (c) Legitimate interests — processing carried out to protect the security and integrity of the platform, to detect and prevent fraud, and to maintain accurate financial records; (d) Consent — where you have given specific consent to a particular type of processing, such as receiving promotional communications.
Where 499et relies on your consent as the legal basis for processing (for example, for sending you promotional communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Withdrawing consent for essential processing (such as identity verification) may result in your account being unable to function and may trigger account closure.
How We Share Your Data
499et does not sell, rent or trade your personal data to any third party. We share personal data only in the limited circumstances described below.
Technical data necessary to deliver live casino games, slots and other game content is shared with certified game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming and Spribe. These providers operate under strict data processing agreements and are not permitted to use player data for any purpose beyond game delivery and technical support.
Transaction data necessary to process deposits and withdrawals is shared with the relevant mobile wallet and banking partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank). 499et does not store your mobile wallet PIN or bank account login credentials. Payment data shared with processors is limited to the minimum required to complete each transaction.
499et may be required by applicable law to disclose personal data to law enforcement agencies, financial intelligence units or other regulatory bodies in connection with anti-money laundering investigations, fraud investigations, court orders or other lawful requests. In all such cases, 499et will disclose only the minimum data required to satisfy the legal obligation and will document such disclosures in accordance with applicable procedures.
Outside of the sharing described above, 499et will not disclose your personal data to any other third party without your prior explicit written consent. 499et does not transfer personal data outside of the jurisdictions in which it operates without ensuring appropriate safeguards are in place.
Data Security
499et employs technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures are reviewed and updated regularly to reflect current security best practices.
All connections to the 499et platform use 256-bit SSL/TLS encryption. Player passwords are stored as salted cryptographic hashes — they are never stored in plain text. Access to production databases containing player personal data is restricted to authorised personnel only and is logged and audited. Financial transaction data is transmitted through encrypted channels at all times.
Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a risk to the rights and freedoms of registered players, 499et will notify affected players and, where required by applicable law, the relevant regulatory authorities, within a reasonable timeframe after becoming aware of the breach.
Data Retention
499et retains personal data for as long as necessary to fulfil the purposes described in this Policy, to comply with legal and regulatory obligations, and to resolve any disputes or enforce agreements. The specific retention periods applicable to different categories of personal data are determined by the nature of the data and the legal requirements applicable to it.
Account data and transaction records are typically retained for a minimum of five years following account closure, in line with anti-money laundering record-keeping obligations. Where data is no longer required for any lawful purpose, 499et will securely delete or anonymise it. Support communications are retained for up to two years after the resolution of the relevant query. Device and technical data used for fraud detection may be retained for up to three years.
Your Data Rights
As a registered player on the 499et platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].
- 👁️Right to AccessYou have the right to request a copy of the personal data 499et holds about you, along with information about how it is being processed.
- ✏️Right to RectificationYou have the right to request correction of any inaccurate or incomplete personal data 499et holds about you.
- 🗑️Right to ErasureYou may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 499et's overriding legal obligations to retain certain records.
- ⛔Right to ObjectYou have the right to object to processing of your personal data where 499et relies on legitimate interests as the legal basis, including profiling for fraud detection purposes.
- 📦Right to PortabilityWhere processing is based on your consent or the performance of a contract, you may request that 499et provide your personal data in a structured, commonly used and machine-readable format.
- ↩️Right to Withdraw ConsentWhere processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
499et will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request. Where a request cannot be fulfilled due to overriding legal obligations — for example, a mandatory data retention requirement — we will explain the reason clearly in our response.
Cookies and Tracking Technologies
499et uses cookies and similar tracking technologies on the platform to maintain session security, remember your preferences, and analyse platform performance. The following categories of cookies are used.
These cookies are strictly necessary to operate the 499et platform. They maintain your login session, prevent cross-site request forgery, and enable core platform functionality including game loading and payment processing. Essential cookies cannot be disabled without preventing the platform from functioning correctly.
These cookies collect anonymised data about how players use the platform — which pages are visited most frequently, where errors occur, and how players navigate between sections. This data is used to improve platform performance and user experience. These cookies do not collect personally identifiable information.
These cookies are used to identify suspicious login patterns, detect bot activity, flag multiple accounts originating from the same device, and protect the platform against automated attacks. The data collected by these cookies may be associated with your account for fraud investigation purposes.
Children and Minors
The 499et platform is strictly intended for adults aged 21 and above. 499et does not knowingly collect personal data from individuals under the age of 21. If 499et becomes aware that personal data has been collected from a person under the age of 21, it will delete that data immediately, close the associated account and void any transactions or winnings associated with that account. If you have reason to believe that a minor has registered an account on the 499et platform, please notify us immediately at [email protected].
Changes to This Privacy Policy
499et reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or platform features. The updated Policy will be published at https://499et.app/privacy-policy with a revised effective date. Where a material change is made to this Policy, we will endeavour to notify registered players via the platform or by email.
Your continued use of the 499et platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. It is your responsibility to review this Policy periodically. If you do not agree with any update to this Policy, you should stop using the platform and contact [email protected] to discuss your account options.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or to 499et's handling of your personal data, please contact our support team by email. We aim to acknowledge all privacy-related queries promptly and to provide a substantive response within a reasonable timeframe.
Email your privacy request or query to: [email protected]